Our experienced technical team executes the repair and fulfillment for both in and out of warranty products. Our control tower systems retain full operational and supply chain visibility, providing accurate information on defective product status from initial customer complaint through to resolution, while tracking performance against individual customer service metrics.
As part of the Foxconn group, we have an excellent access to specific product and design technologies. Through our manufacturing business units we gain first access to technical information such as quality, operations, and IT system requirements and develop product and process training for our employees. We are strategically positioned to access materials for product repair and fulfillment services and continuously leverage from the large scale logistics networks in use by Foxconn which enhances our ability to deliver a complete and optimized “After Market Supply Chain”.
Our vision is to continuously provide solutions for our existing and new customers and with our creativeness to deliver; we aim to become the service partner of choice.
Our mission is to provide optimized value-added service supply chains and after-market service solutions to complete our customers end-to-end service cycle whilst focusing on quality, cost & delivery.